Return Policy

As a result of COVID-19, we’re in unprecedented times and we truly hope you’re doing everything to remain healthy and safe. Faithfully Focused is taking all the necessary safety precautions to ensure that you receive safe and sanitary packages. We thank you for understanding that your safety comes first to us. We also want to thank you for continuing to shop with us during this time.

Faithfully Focused LLC does not issue refunds. You may submit a return request for STORE CREDIT ONLY WITHIN 5 BUSINESS DAYS OF RECEIPT. NO EXCEPTIONS. Store credit will be available for you to use at your leisure and will not expire. The buyer has approximately seven days to send the merchandise back to Faithfully Focused LLC. If the item(s) are not shipped back within this time period, your return request will be rejected.

RETURNS FOR STORE CREDIT MUST MEET THE FOLLOWING REQUIREMENTS:

1. Merchandise must be unworn and unwashed. We cannot accept returns for items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 
2. Merchandise must have all tags, including any hangtags attached. Non-returnable merchandise include sale products, formal dresses, swimwear and bodysuits.
3. Any permanently marked down items or "FINAL SALE" items cannot be returned. Additionally, any items sold at more than a 15% discount are FINAL SALE and cannot be returned. Please note that if you purchase an item at a discounted rate less than 15% and return the item, the discount cannot be transferred to your next purchase.  All sale codes are ONLY VALID during the time of the sale.  

4. We reserve the right to solely define and limit, refuse, and/or reject returns at any time due to:

   • An irregular or excessive returns history indicative of "wardrobing;"
   • An irregular or excessive returns history involving worn, altered, laundered, damaged, the smell of fragrances and smoke or missing items; or
   • Potential fraudulent or criminal activity.
5. The buyer is responsible for all shipping fees to return any merchandise back to Faithfully Focused LLC. Shipping fees are non-refundable.
6. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
7. Please contact us at focusedfaithfully@gmail.com to start a return. 

Return Processing Time:
Faithfully Focused will respond to all return requests within 2-4 business days after submission. Upon receipt of your package, your return for a store credit will be processed within 3-5 business days. You will be notified via email once your return has been processed.

A COUPLE OF THINGS TO KNOW…

DO YOU THINK YOU RECEIVED THE WRONG ITEM? 

• It’s very rare, but mistakes do happen. If you believe you received an incorrect item, please email us at focusedfaithfully@gmail.com within 2 days of receiving your order so that we can rectify the issue for you immediately. 

WAS YOUR ORDER SENT BACK TO US BY THE SHIPPING COURIER? 

• In the event your package is refused by you at the time of delivery or returned due to an "un-deliverable" address, a 20% restocking fee will be deducted from your store credit.

DO YOU THINK YOU RECEIVED DEFECTIVE AND OR DAMAGED MERCHANDISE? 

• We diligently inspect all items before shipping; therefore, damaged and or defective merchandise is unlikely. However, if you feel that you’ve received a damaged and or defective item, please contact us within 2 days of receiving your order to inform us of the issue. If we are not notified within 2 days, you will no longer qualify for an exchange/store credit. You must send a photo to focusedfaithfully@gmail.com of the damaged/defective item along with all the details of your order invoice.

If your item is approved for a store credit, we will notify you via email utilizing the email address provided in your account.

We greatly appreciate your business!